This publication is the Annual Report of the National Documentation Centre for the period 2019-2020. The report covers a period of eighteen months: from January 2019 until June 30, 2020. We established a rolling eighteen-month reporting period which allows us to better record the ongoing activities, while the reader has a better picture of the goals set and the results achieved. For any public interest body, the continuous production of activity reports is a sign of consistency and responsibility. For EKT in particular, which is a development agency with a wide range of activities targeting numerous user communities, reporting is also an organisational and administrative procedure as well as a means of evaluating and monitoring the progress of the implementation of our strategy and future development. In the publication you have in your hands or on your screen, we focus on the visualisation of the information. We describe in detail the organisation’s actions and services, the transition to its new era of operation after becoming an autonomous body under the Ministry of Digital Governance, and its adaptation to the new reality created by the pandemic. In addition to publishing annual reports, we take advantage of digital media and the capabilities of our personnel to present our services and actions in the best possible way for different user communities. We therefore look forward to hearing from you and staying in touch with you.